Pk9's Privacy Policy — Committed to protecting your data

1 Introduction & Applicability

Pk9 Gaming Limited (referred to as "pk9") is a licensed online gaming platform serving Bangladesh and international markets. This privacy policy applies to pk9's website, mobile app, and all related services.

This privacy policy takes effect from the moment you create a pk9 account, use our services, or visit our website. We manage your information in accordance with the international GDPR data protection framework. pk9's privacy policy is written in clear, straightforward language for the convenience of our users.

We believe your personal information belongs to you. pk9 only collects what is strictly necessary to provide our services. Collecting unnecessary data or using it for unauthorized purposes is against our policy.

2 What Information We Collect

Pk9 collects different types of information in different situations. Here is a detailed breakdown by category:

Pk9 never stores your PIN, bank password, or card CVV. Sensitive financial details go directly to the payment processor and never reach pk9's servers.

3 How We Use Your Information

Pk9 uses the data it collects strictly for specific, legitimate purposes. Here are the key ways we use your data:

• Identity information is used for account creation, verification, and management.
• Financial information is used to process deposits, withdrawals, and payments.
• Data is used in security analysis to prevent money laundering and fraud.
• Contact information is used to improve customer support services.
• Gaming history is analyzed to deliver a personalized gaming experience.
• Data is used to meet legal obligations and submit reports to regulatory bodies.
• Gaming behavior is monitored to ensure responsible gaming.
• Log data is used to troubleshoot technical issues and analyze site performance.

Pk9 never sells your information to third parties for advertising purposes. You can unsubscribe from our promotional emails at any time.

4 Data Sharing & Disclosure

Pk9 does not generally share your personal information with third parties. However, there are specific situations where sharing may be necessary:

• Payment Processors: Payment partners including bKash, Nagad, and Rocket receive only the information necessary to complete transactions.
• KYC Partner: Identity verification agencies receive data solely for the purpose of confirming your identity.
• Regulatory Authority: The licensing authority may receive the necessary data for periodic compliance verification.
• IT Service Provider: Cloud hosting and security service providers may access limited technical data.
• Legal Authorities: Data is disclosed as legally required in response to court orders or investigations.

All third-party partners are contractually bound to pk9's privacy standards and may not use the data they receive for their own purposes.

5 Cookies & Tracking Technologies

Pk9's website and app use cookies and similar technologies to enhance your browsing experience and analyze site performance.

• Essential Cookies: These are required to maintain login sessions and ensure security — the site cannot function properly without them.
• Performance Cookies: Anonymous traffic analysis is used to identify which parts of the site are experiencing issues.
• Preference Cookies: Used to remember your language, theme, and settings preferences.
• Analytics Cookies: Aggregate statistics are collected to understand how pk9's services are being used.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site features. pk9 does not use third-party advertising cookies.

6 Data Retention Period

Pk9 retains your data only for as long as necessary. Once no longer needed, it is securely deleted. Retention periods vary depending on the type of data:

• Data for active accounts is retained until the account is closed.
• Financial transaction records are retained for a minimum of 5 years due to legal obligations.
• Retained for up to 7 years after KYC document verification.
• Gaming history and log data are typically retained for up to 2 years.
• Cookies may remain active from session-based to a maximum of 12 months.
• After account closure, all data is deleted except records required by law.

7 Your Rights

Under pk9's privacy policy, you have several important rights regarding your personal data. These rights are recognized under international data protection law:

• Right to Know: If you want to know what data pk9 holds about you, we are obligated to respond within 30 days.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Erasure: Your data will be deleted upon request unless there is a legal obligation to retain it.
• Right to Restriction of Processing: You may request that data processing be restricted under certain circumstances.
• Right to Portability: You can request an export of your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise these rights, contact pk9's support team. We aim to respond within 30 business days.

8 Security Measures

Pk9 uses industry-leading security technology to protect your personal information. Our security is built in multiple layers, so your data stays protected even if one layer is compromised.

• All data is stored encrypted using 256-bit AES encryption.
• All data transmission is fully secured using the TLS 1.3 protocol.
• Two-factor authentication (2FA) is used to secure your account.
• Vulnerabilities are identified through regular penetration testing and security audits.
• DDoS protection and firewall systems keep our servers secure.
• Suspicious logins and activities are automatically detected and blocked.

Please note — no one can guarantee 100% security on the internet. Should a security breach occur, pk9 will promptly notify affected users in accordance with applicable law.

9 Protection of Minors' Data

Pk9 is an adult gaming platform. No one under the age of 18 may create an account or use pk9's services. We do not knowingly collect any data from minors.

If an account is opened with a false age and flagged during KYC verification, the account will be immediately closed and all collected data will be deleted. If you become aware of a minor using pk9, please notify our support team.

10 Changes to the Privacy Policy

Pk9 may update this privacy policy from time to time. Changes may be driven by new legal requirements, service updates, or security improvements.

• You will be notified in advance at your registered email address if any significant changes are made.
• The date of any change will be shown at the top of the page as "Last Updated".
• Continued use of pk9 after any changes are made will be considered your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

We recommend visiting this page regularly to stay up to date with the latest version of our privacy policy.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact pk9's Data Protection Team. We aim to respond within a maximum of 30 business days.

If you believe pk9 has failed to protect your data and our response is unsatisfactory, you have the right to file a complaint with the relevant data protection authority in your country.